Returns & Exchanges

At Bear Mountain Builds, we take pride in the craftsmanship of our home goods and offer a 30-day return window for items in their original, unused condition. If you are not completely satisfied with your purchase, we are committed to making it right through a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

• 3.
  Ship to the Workshop

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our artisans inspect the returned item for quality assurance, we will process your refund or ship your exchange within 5-7 business days.